Have you ever noticed how different your family and friends can be from you? What about team members or colleagues? Have you ever said the same thing to two people and received two totally different reactions? How can saying the same words produce such different results? Each person “heard” you differently based on his or her personality style! You said the same thing, but what they “heard” was different.
Different is not bad, it is just different! A lack of understanding of ourselves and others can lead to real problems such as tension, disappointment, hurt feelings, unmet expectations, and poor communication. As you know, it is hard to work with a problem, especially if you do not understand what is going on inside the mind of another person.
The good news is that there is a simple key to understand how people behave and how they are motivated. We call the concept the DISC Model of Human Behavior. This concept will allow you to unlock the mystery behind developing good people skills and creating better relationships. You will be able to use what you learn in this introduction to reduce conflict, improve productivity, and relate with others more effectively